Terms & Conditions
Last Updated: [Insert Date]
Welcome to CN Hydraulic Parts. These Terms of Service, together with any written quotation, invoice, purchase order accepted by us, sales confirmation, service order, repair authorization, return authorization, and any other written terms provided by CN Hydraulic Parts, LLC, govern your access to and use of cnhydparts.com and your purchase or use of any products, parts, components, units, repair services, remanufacturing services, service exchange units, technical support, quote services, or other services offered by CN Hydraulic Parts.
Please read these Terms carefully. By accessing or using our website, requesting a quote, placing an order, purchasing products, sending us a component for repair, authorizing service work, or otherwise doing business with CN Hydraulic Parts, you agree to these Terms.
If you do not agree to these Terms, do not use the website, request a quote, place an order, or use our products or services.
1. Company Information
These Terms are between you and CN Hydraulic Parts, LLC.
CN Hydraulic Parts, LLC
3452 W Industrial Loop
Coeur d’Alene, ID 83815
Phone: (888) 384-2054
Email: sales@cnhydparts.com
In these Terms, “CN Hydraulic Parts,” “Company,” “we,” “us,” and “our” refer to CN Hydraulic Parts, LLC. “You,” “your,” “Customer,” and “Buyer” refer to any person or business accessing our website, requesting a quote, placing an order, purchasing products, sending in parts for service, or otherwise using our products or services.
2. Business and Commercial Use
Our website, products, and services are intended for business, commercial, industrial, construction, mining, agricultural, marine, equipment repair, and related professional uses. Our website is not intended for children or minors.
By using the website, requesting a quote, placing an order, or using our products or services, you represent that you are at least 18 years old and have authority to act on behalf of the business, organization, or entity you represent.
3. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website in any way that violates applicable law;
- Use any robot, spider, scraper, crawler, automated tool, or data-mining process to access, copy, monitor, or extract website content without our prior written permission;
- Interfere with, damage, disable, overburden, or impair the website or our systems;
- Attempt to gain unauthorized access to any portion of the website, server, database, account, or system;
- Introduce viruses, malware, ransomware, Trojan horses, worms, logic bombs, or other harmful code;
- Use the website to transmit spam, unsolicited messages, or unlawful materials;
- Copy, modify, reproduce, republish, sell, distribute, or create derivative works from our website content except as expressly allowed by these Terms;
- Misrepresent your identity, affiliation, authority, or relationship with CN Hydraulic Parts;
- Use the website in a way that could harm CN Hydraulic Parts, our customers, suppliers, vendors, service providers, or business partners.
We may suspend, restrict, or terminate access to all or part of the website at any time, with or without notice, for any reason.
4. Website Content and Product Information
The information on our website is provided for general informational purposes only. We try to keep product, service, compatibility, availability, technical, and pricing information accurate, but errors may occur.
Product descriptions, photos, diagrams, compatibility references, machine-brand references, specifications, pricing, availability, and service descriptions are subject to change without notice.
You are responsible for confirming that any part, component, pump, motor, unit, repair service, or exchange unit is appropriate for your specific machine, application, operating conditions, and intended use before purchasing, installing, or using it.
Any standards, specifications, installation guidance, troubleshooting guidance, repair information, or technical discussion provided on our website or by our staff is for general guidance only and should not replace the applicable OEM manuals, manufacturer specifications, qualified mechanical judgment, or professional installation and service procedures.
5. Quotes and Orders
Most sales and service transactions begin with a quote. A quote is not a binding obligation unless and until accepted by CN Hydraulic Parts in writing.
All orders are subject to availability, final confirmation, and acceptance by CN Hydraulic Parts. We may accept, reject, cancel, or limit any order or quote request for any lawful reason, including product availability, pricing errors, supplier issues, credit concerns, export restrictions, suspected fraud, or incorrect product information.
Any purchase order, email, form, or other document submitted by you that contains terms different from or additional to these Terms is rejected unless expressly agreed to in a written document signed by an authorized representative of CN Hydraulic Parts.
If there is a conflict between these Terms and a written quote, invoice, sales confirmation, repair authorization, service order, return authorization, or other written agreement signed or issued by CN Hydraulic Parts, the more specific written document will control for that transaction.
6. Pricing
Prices are quoted in U.S. dollars unless otherwise stated. Prices are subject to change without notice.
Unless expressly stated in writing, pricing does not include taxes, duties, tariffs, shipping, freight, insurance, special packaging, installation, removal, reinstallation, testing beyond standard scope, customs fees, storage, expedited handling, or other related charges.
We reserve the right to correct pricing, availability, or description errors at any time, including after a quote or order has been submitted. If a pricing or product information error affects your order, we may cancel the order, request your approval for corrected terms, or provide another commercially reasonable solution.
7. Payment Terms
Payment terms will be stated in the applicable quote, invoice, or written sales confirmation.
Unless we agree otherwise in writing, payment is due before shipment or release of products, parts, components, repaired units, remanufactured units, or exchange units.
If credit terms are approved in writing, you agree to pay all invoices when due without offset, deduction, holdback, or counterclaim. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for all reasonable collection costs, attorneys’ fees, and expenses incurred by CN Hydraulic Parts in collecting overdue amounts.
We may suspend fulfillment, shipment, repair work, service work, exchange release, or future orders if payment is late, credit is withdrawn, or we reasonably believe payment may not be made when due.
8. Taxes, Duties, Tariffs, and Fees
You are responsible for all applicable sales, use, excise, import, export, customs, duties, tariffs, and similar taxes or charges related to your order, except taxes based solely on our income.
If you claim a tax exemption, you must provide a valid exemption certificate or other documentation acceptable to us before the transaction is completed. If a taxing authority later determines that tax was due, you are responsible for the tax, penalties, interest, and related costs.
9. Shipping, Delivery, Title, and Risk of Loss
Shipping terms will be stated in the applicable quote, invoice, or sales confirmation.
Unless otherwise agreed in writing, all shipping dates are estimates only. We are not responsible for delays caused by suppliers, carriers, customs, weather, labor issues, shortages, incorrect customer information, force majeure events, or other circumstances outside our reasonable control.
Title and risk of loss pass to you upon delivery of the products to the carrier, unless otherwise agreed in writing. You are responsible for filing claims directly with the carrier for loss, delay, or damage in transit unless we expressly agree otherwise in writing.
Partial shipments are allowed. We may choose the carrier, shipping method, and packaging unless otherwise agreed in writing.
10. Inspection and Acceptance
You must inspect all products, parts, components, repaired units, remanufactured units, and exchange units promptly upon receipt.
Unless a different period is stated in writing, you must notify us in writing of any shortage, incorrect item, visible damage, or nonconformity within 10 days after delivery. If you do not provide written notice within that period, the products or services will be deemed accepted, and any inspection-based claim will be waived to the fullest extent permitted by law.
Any claim must include the invoice number, order number, part number if applicable, photos where relevant, a clear description of the issue, and any supporting documentation we reasonably request.
11. Returns
No returns will be accepted without our prior written authorization.
To request a return, contact CN Hydraulic Parts at sales@cnhydparts.com or (888) 384-2054. If approved, we may issue return instructions or a return authorization.
Unless otherwise agreed in writing:
- Return requests must be made within 10 days after delivery;
- Approved returns may be subject to a minimum 15% restocking fee;
- You are responsible for return shipping, freight, insurance, and proper packaging;
- Products must be returned in the condition required by CN Hydraulic Parts;
- Refunds or credits are subject to inspection, testing, and confirmation by CN Hydraulic Parts;
- Custom, special-order, electrical, opened, installed, used, damaged, altered, contaminated, or non-stock items may not be returnable;
- Shipping, freight, special handling, and service fees are non-refundable unless otherwise agreed in writing.
Inspection and testing may take time depending on the product, component, or issue. We reserve the right to deny a return, reduce a refund, or return the product to you at your expense if the item is damaged, used, incomplete, altered, contaminated, improperly packaged, or otherwise not eligible for return.
12. Service Exchange Units
Service exchange units may be offered when available. Exchange units are subject to availability, inspection, core requirements, pricing, deposits, and any additional written terms provided by CN Hydraulic Parts.
If a core return is required, you must return the core within the time and condition requirements stated by CN Hydraulic Parts. We may charge additional amounts, retain deposits, reject the core, or adjust credit if the core is late, incomplete, damaged beyond acceptable condition, contaminated, disassembled, altered, or otherwise unsuitable.
13. Repair and Return Services
If you send a pump, motor, component, unit, or other part to CN Hydraulic Parts for inspection, testing, repair, or remanufacturing, you authorize us to inspect and evaluate the item.
Any repair estimate or quote is based on the information available at the time and may change if additional issues are discovered. We will use commercially reasonable efforts to notify you of material changes before proceeding with additional work.
Unless otherwise agreed in writing:
- You are responsible for properly draining, cleaning, packaging, labeling, and shipping components to us;
- You are responsible for freight, insurance, customs, and related costs;
- We are not responsible for damage caused by poor packaging, contamination, prior misuse, improper disassembly, hidden defects, or conditions existing before receipt;
- Repair timelines are estimates only;
- Repaired or remanufactured items may include new, used, rebuilt, remanufactured, or replacement components as appropriate;
- Testing is performed according to our procedures and available equipment, unless a specific written test protocol is agreed to in advance;
- You are responsible for proper installation, flushing, commissioning, fluid cleanliness, startup, operation, and maintenance after return.
If you decline a repair after inspection, you may still be responsible for inspection, testing, teardown, cleaning, storage, shipping, and administrative charges.
14. Installation, OEM Specifications, and Customer Responsibility
Hydraulic products and components must be installed, commissioned, used, maintained, and serviced correctly. You are responsible for ensuring that all products, repaired units, exchange units, and components are installed and used by qualified personnel and in accordance with all applicable OEM manuals, manufacturer specifications, service procedures, safety standards, and laws.
CN Hydraulic Parts is not responsible for damage, failure, injury, downtime, equipment damage, contamination, poor performance, or other loss caused by:
- Incorrect installation;
- Improper startup or commissioning;
- Failure to flush or clean the hydraulic system;
- Contaminated fluid or improper fluid;
- Improper pressure, flow, temperature, alignment, configuration, adjustment, or operating conditions;
- Failure to follow OEM specifications or manuals;
- Unauthorized modification, disassembly, tampering, or repair;
- Misuse, abuse, accident, neglect, or ordinary wear and tear;
- Use in an application for which the product or component was not intended;
- Failure of related systems, hoses, filters, valves, electronics, controls, engines, or other equipment not supplied by CN Hydraulic Parts.
15. Manufacturer Names, Equipment Brands, and Reference Use
Our website and communications may reference manufacturer names, equipment brands, machine models, part numbers, symbols, descriptions, and trademarks, including Kawasaki, Caterpillar, John Deere, Case, Hitachi, Hyundai, JCB, Kobelco, Volvo, Link-Belt, and others.
These references are used for identification, compatibility, description, and informational purposes only. Unless expressly stated, they do not imply sponsorship, endorsement, affiliation, or that a part is manufactured by the referenced equipment manufacturer.
All third-party trademarks are the property of their respective owners.
16. Warranties
Warranty terms, if any, will be stated in the applicable written quote, invoice, sales confirmation, repair authorization, service order, manufacturer warranty, or written warranty documentation provided by CN Hydraulic Parts.
Unless expressly stated in writing by CN Hydraulic Parts:
- New products may be covered only by the applicable manufacturer or supplier warranty, if any;
- Used, rebuilt, remanufactured, repaired, service exchange, special-order, and customer-supplied components may have limited or no warranty;
- Warranty coverage does not include labor, removal, reinstallation, downtime, lost profits, lost production, freight, travel, equipment rental, substitute equipment, consequential losses, contamination, misuse, improper installation, or system-related failures;
- Warranty coverage is void or unavailable if the product or component is opened, disassembled, altered, tampered with, misused, contaminated, improperly installed, improperly maintained, used outside specifications, damaged after delivery, or repaired by anyone not authorized by CN Hydraulic Parts.
To the fullest extent permitted by law, except for any express written warranty provided by CN Hydraulic Parts, all products, parts, components, units, repaired items, remanufactured items, exchange units, services, website content, and information are provided “as is” and “as available.”
CN Hydraulic Parts disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranties arising from course of dealing, course of performance, usage of trade, or oral statements.
17. Warranty Claims
To make a warranty claim, you must contact us in writing within the applicable warranty period and provide all information we reasonably request, including invoice number, order number, product identification, machine information, operating hours if applicable, installation details, photos, test results, failure description, and maintenance history.
No warranty claim will be accepted without our review and written authorization. We may require inspection, testing, return of the product or component, fluid samples, system information, or other documentation.
If we determine that a valid warranty claim exists, your sole and exclusive remedy will be, at our option:
- Repair of the product or component;
- Replacement of the product or component;
- Credit for the purchase price paid for the product or service at issue; or
- Another remedy we approve in writing.
We are not responsible for unauthorized repairs, third-party inspection fees, labor, removal, reinstallation, travel, rental equipment, downtime, lost income, lost production, consequential damages, or any cost incurred without our prior written approval.
18. Technical Advice and Troubleshooting
From time to time, CN Hydraulic Parts may provide troubleshooting support, product guidance, repair recommendations, installation suggestions, compatibility guidance, or other technical information.
Technical advice is provided for general informational purposes only and is based on the information available to us at the time. You remain responsible for confirming the accuracy, suitability, safety, and completeness of any information before relying on it.
No oral or written statement by CN Hydraulic Parts, its employees, representatives, vendors, or service providers will create a warranty or expand our obligations unless included in a written agreement signed by an authorized representative of CN Hydraulic Parts.
19. Website Accounts and Security
If any portion of the website allows account registration, quote history, order access, or customer login, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your username, password, and account information. You are responsible for all activity that occurs under your account, whether authorized or not.
You agree to notify us immediately of any unauthorized access, suspected breach, or misuse of your account.
We may suspend, disable, or terminate any account at any time if we believe the account has been misused, compromised, or used in violation of these Terms.
20. Intellectual Property
The website, including all content, text, graphics, logos, photos, videos, design, layout, product descriptions, icons, software, code, databases, and other materials, is owned by CN Hydraulic Parts or its licensors and is protected by copyright, trademark, trade dress, and other intellectual property laws.
You may view, print, or download website content for your internal business evaluation or personal non-commercial use only. You may not copy, reproduce, distribute, sell, modify, publicly display, create derivative works from, scrape, data mine, or commercially exploit our website content without our prior written permission.
Nothing in these Terms grants you ownership of or any license to CN Hydraulic Parts’ name, logo, branding, website content, proprietary materials, or other intellectual property except as expressly stated.
21. User Submissions and Feedback
If you submit questions, quote requests, reviews, comments, photos, machine information, part information, suggestions, ideas, feedback, or other materials to CN Hydraulic Parts, you represent that you have the right to provide those materials.
Unless we agree otherwise in writing, submissions are not confidential. You grant CN Hydraulic Parts a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to use, copy, modify, display, distribute, and otherwise use your submissions for business purposes, including responding to requests, providing products or services, improving operations, documenting repairs, resolving disputes, and marketing where lawful.
You agree not to submit any material that is false, misleading, unlawful, defamatory, obscene, infringing, confidential to a third party, or otherwise harmful.
22. Privacy
Your use of the website and submission of information are also governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the website or providing information to us, you acknowledge that we may collect, use, disclose, and retain information as described in our Privacy Policy.
23. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, maps, videos, social media pages, payment processors, shipping providers, manufacturers, suppliers, or other third-party services.
We do not control and are not responsible for third-party websites or services. Your use of third-party websites or services is at your own risk and may be subject to separate terms and privacy policies.
A link to a third-party website does not mean that CN Hydraulic Parts endorses, sponsors, controls, or is responsible for that website or service.
24. Text Messages, Calls, and Email Communications
If you provide your phone number or email address, you authorize CN Hydraulic Parts to contact you regarding quotes, orders, parts, repairs, service updates, account matters, shipping, customer support, and related business communications.
Where required by law, marketing emails or text messages will be sent only with appropriate consent. Message and data rates may apply. You may opt out of marketing communications as described in the applicable message or by contacting us. Even if you opt out of marketing messages, we may still send non-marketing transactional or service-related communications.
25. Export Controls and Restricted Uses
You agree to comply with all applicable export, re-export, sanctions, customs, and trade-control laws.
You may not purchase, export, re-export, transfer, or use any product, part, component, technical information, or service from CN Hydraulic Parts in violation of applicable law, including for prohibited end users, prohibited destinations, or prohibited end uses.
We may refuse, cancel, or delay any transaction if we believe it may violate export controls, sanctions, customs rules, or other legal requirements.
26. Force Majeure
CN Hydraulic Parts will not be liable for any delay, failure, nonperformance, or inability to fulfill an order or service caused by circumstances beyond our reasonable control, including supplier delays, product shortages, transportation delays, carrier issues, labor disputes, fires, floods, severe weather, natural disasters, pandemics, epidemics, public health emergencies, government actions, tariffs, embargoes, war, terrorism, cyberattacks, system failures, power outages, equipment breakdown, customs delays, accidents, or other causes beyond our reasonable control.
During any such event, we may delay, suspend, allocate, cancel, or modify orders or services as commercially reasonable.
27. Indemnification
You agree to defend, indemnify, and hold harmless CN Hydraulic Parts, its owners, officers, employees, agents, suppliers, vendors, service providers, and affiliates from and against any claims, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- Your breach of these Terms;
- Your misuse of the website;
- Your purchase, installation, use, maintenance, modification, resale, or disposal of any product, part, component, unit, repaired item, remanufactured item, or exchange unit;
- Your failure to follow OEM manuals, manufacturer specifications, laws, safety procedures, or proper installation and maintenance practices;
- Your negligence, willful misconduct, or violation of law;
- Your information, instructions, specifications, or materials provided to us;
- Any claim by your customer, end user, employee, contractor, insurer, carrier, or other third party related to products or services supplied by CN Hydraulic Parts.
28. Limitation of Liability
To the fullest extent permitted by law, CN Hydraulic Parts will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost production, loss of use, downtime, equipment rental, substitute equipment, loss of business, loss of goodwill, data loss, property damage, third-party claims, or delay damages, whether based in contract, warranty, tort, negligence, strict liability, product liability, or any other legal theory, even if we were advised of the possibility of such damages.
To the fullest extent permitted by law, CN Hydraulic Parts’ total liability for any claim arising out of or relating to the website, products, parts, components, repairs, services, exchange units, quotes, orders, or these Terms will not exceed the amount you paid to CN Hydraulic Parts for the specific product or service giving rise to the claim.
The limitations in this section are a fundamental part of the bargain between you and CN Hydraulic Parts.
29. No Reliance on Oral Statements
You agree that you are not relying on any oral or written statement, representation, estimate, advice, delivery date, technical comment, or recommendation not expressly included in a written quote, invoice, sales confirmation, service order, repair authorization, warranty document, or agreement issued or signed by CN Hydraulic Parts.
Any statements about product performance, compatibility, delivery, availability, repair results, service life, or expected outcome are estimates only unless expressly stated as a binding commitment in writing by CN Hydraulic Parts.
30. Claim Limitation Period
To the fullest extent permitted by law, any claim or cause of action arising out of or related to the website, products, parts, components, services, repairs, exchange units, orders, or these Terms must be filed within one year after the claim arose, or it will be permanently barred.
31. Governing Law and Venue
These Terms and any dispute arising out of or relating to the website, products, parts, components, services, quotes, orders, repairs, exchange units, transactions, or dealings with CN Hydraulic Parts will be governed by the laws of the State of Idaho, without regard to conflict-of-law principles.
Subject to any arbitration agreement or other written dispute-resolution agreement that may apply, any legal action arising out of or relating to these Terms, the website, products, services, quotes, orders, repairs, exchange units, or transactions with CN Hydraulic Parts must be brought exclusively in the state or federal courts located in Idaho, and, where venue is proper, in or nearest to Kootenai County, Idaho.
You consent to the personal jurisdiction and venue of those courts and waive any objection based on inconvenient forum or improper venue to the fullest extent permitted by law.
32. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with a new effective date.
Your continued use of the website, request for quotes, placement of orders, or use of our products or services after updated Terms are posted means you accept the updated Terms.
For existing accepted orders or signed written agreements, updated Terms will apply only to the extent permitted by law and the applicable written documents.
33. Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
CN Hydraulic Parts may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, reorganization, change of control, or transfer to an affiliate or successor.
34. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
35. No Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later. Any waiver must be in writing and signed by an authorized representative of CN Hydraulic Parts.
36. Entire Agreement
These Terms, together with any applicable quote, invoice, sales confirmation, repair authorization, service order, return authorization, written warranty, Privacy Policy, and any other written terms issued or signed by CN Hydraulic Parts, constitute the entire agreement between you and CN Hydraulic Parts regarding the website, products, and services.
They supersede all prior and contemporaneous oral or written understandings relating to the same subject matter.
37. Contact Us
Questions about these Terms may be directed to:
CN Hydraulic Parts, LLC
3452 W Industrial Loop
Coeur d’Alene, ID 83815
Phone: (888) 384-2054
Email: sales@cnhydparts.com
